Nothing is paid in advance
Reserving a tour with us is free. You pay on the day of the tour, in cash or by card, unless the tour page you booked from says otherwise. Because we take no prepayment and hold no card details, a reservation costs you nothing until you actually travel, and there is normally no money sitting with us that would need refunding.
Free cancellation up to 24 hours before
You can cancel free of charge up to 24 hours before the tour starts. No reason is needed and no fee is charged. Just tell us in time so the seat can go to someone else.
To cancel, contact us by WhatsApp or phone on +90 536 603 75 84, or by email at muratatalay0721@gmail.com. Give the name the booking was made in, the tour and the date. Please treat a cancellation as done only once we have replied to confirm it — a message that never arrived is not a cancellation.
Cancelling with less than 24 hours to go
Late cancellations mean an empty seat that can no longer be resold, so please avoid them where you can. Since nothing has been prepaid, there is no payment for us to keep.
- fee, if any, for cancellations made less than 24 hours before the tour — to be completed
If you are late or do not show up
Hotel pickup is included on most tours. We do not publish a fixed clock time, because the route depends on where everyone is staying; your collection time is confirmed with you personally after you book. Please be ready in the hotel lobby a few minutes before the time we agreed, with your phone switched on and reachable.
If you are running late, call or message the number above straight away. If we can still reach you, we will wait or arrange another collection point where the schedule allows. A vehicle carrying other guests to a booked activity cannot wait indefinitely, so if it has already left we will try to move you to another day, subject to availability. If we cannot reach you at all and you do not travel, the reservation is treated as a no-show and simply closed — again, nothing was prepaid, so there is nothing to charge or refund.
Changing your date, tour or party size
Plans change on holiday, and we would rather move you than lose you. Tell us as early as you can and we will do our best to put you on another date, another tour or a different number of people. Changes depend on availability on the new date, and a change is only final once we have confirmed it back to you. If the new tour costs more or less than the original, you pay the price of the tour you actually take.
- fee, if any, for date or party-size changes — to be completed
Weather and safety
Some of our tours run on the sea, on rivers and on mountain tracks, and the weather here does not negotiate. If conditions are not safe, we will not run the tour — that decision is ours and it is not open for discussion, because it is the one thing standing between a good day and a bad accident.
If a tour is cancelled for weather or safety reasons, you choose what happens next:
- we move you to another day that suits you, or
- you get a full refund of anything you have paid.
There is no fee either way, and we do not push you towards a voucher.
If we have to cancel for another reason
If a tour cannot run for any reason on our side, we will tell you as soon as we know, and the same choice applies: another date, or a full refund of anything already paid.
How we handle problems
If something goes wrong before, during or after your tour, tell us directly on +90 536 603 75 84 or at muratatalay0721@gmail.com. We answer in English, German, Russian and Polish. We are the operator, not a booking middleman, so the person you reach can actually fix it. If we cannot settle it between us, our TÜRSAB licence number is 11294 and it can be checked at tursab.org.tr.